Final Reflection

In my first post, I mentioned that developing effective communication skills is important to graduates as it equips them with necessary skills of being a good leader. In retrospect, I have learnt how the improvements in soft skills and hard skills can help in effective communication through this module. From soft skills of the proper ways and channels of communication and having good EQ, to the hard skills of writing reports and doing good presentation slides that would effectively convince people.

With the use of active listening, we could engage every members and discuss ideas in our mind and come up with the best compromised solution. By this way, everyone would feel that they are respected, and this has helped create good rapport between my group mates and me. Also, I believe that good EQ can be cultivated with better understanding amongst people. This can be done by the better understanding of the culture background of others, and how we should interact with them or even details of what a certain gesture would mean to them.

In report writing, we were tasked to research on a problem and to bring solutions to the issue. The writing and analysis of the report was not a easy task, as certain data collected from the survey were not the results we expected. We had to explain results and make changes to our implementation plan to cater to the likings of the respondents. This is a very important skill to pick up as it would be necesary for us if we intend to be in the industry that provides service for people.

Another skill I learnt is to make a convincing presentation. A presentation is not as easy as it seems, it involves more than just presenting facts to the target audience. You need to have a convincing speech to impress the target audience and convince them to pick up the service or product you would like to implement. I particularly liked the part mentioned by Ms Happy Goh about praising others before you tell them there is something wrong with them in a nice way. I think this would open the target audiences' minds to ideas since they would think we understand what they are or have been doing.

ES2007S has showed me how to come up with a high standard oral presentation which would be effective for my future career.

Finally, I would like to thank everyone for reading my blog and commenting for me all this time. Thank you..

I would like to end with a final video reported on the Straits Times. It is about a woman quarrelling with a man. It shows how the woman keep provoking the man and the man handles without exploding..